Privacy Policy

This Privacy Policy describes how Golden Pharaoh collects, uses, stores, and protects personal information when you use our online casino and sportsbook services. We respect your privacy and aim to be clear about what data we gather, why we process it, and how you can manage your information.

Types of Data We Collect

We collect information that helps us operate accounts, process transactions, and provide secure gaming services. This includes personal data you give us directly, technical data generated when you use the site, and transactional data related to deposits, bets, and withdrawals.

Personal Data

Personal data may include your name, email address, date of birth, billing and mailing address, phone number, identity documents when required for verification, and account credentials. We may also collect information you provide in correspondence with our support team.

Technical Data

Technical data covers device information, IP address, browser type, operating system, session timestamps, and usage logs. We use these details to maintain site functionality, detect fraud, and improve performance on desktop and mobile.

Transactional Data

Transactional data includes payment and withdrawal details, transaction timestamps, cryptocurrency wallet addresses when you choose crypto payments, and records of wagers and game history. We retain transaction records to manage accounts and comply with our internal controls.

How We Use Your Information

We use collected data to create and manage your account, process deposits and withdrawals, verify identity when necessary, prevent fraud and money laundering, respond to support requests, and improve our services. We may also use aggregated or anonymized data for analytics.

Data Protection Practices

We apply administrative, technical, and physical safeguards to protect personal data. Access to your information is limited to authorised personnel and service providers who need it to perform their tasks. While we strive to secure your data, no online method is entirely risk-free.

Cookies and Tracking Technologies

We use cookies and similar technologies to personalise your experience, remember preferences, and measure site performance. Some cookies are essential for account functionality, while others support analytics and marketing. You can control cookie settings through your browser, but blocking certain cookies may affect site features.

Information Sharing and Third Parties

We may share data with third parties that provide services on our behalf, such as payment processors, identity verification providers, fraud prevention services, and technical hosting partners. We require these partners to protect your information and use it only for the purposes we specify. We do not sell personal data to third parties.

User Rights

You have the right to request access to the personal information we hold about you, ask for corrections, and request deletion where applicable. You may also withdraw consent for certain processing activities. To exercise these rights, contact our support team and provide sufficient information for us to locate your account.

Access, Correction, and Deletion

To request access, correction, or deletion, contact [email protected]. We will verify your identity before fulfilling requests to protect your account. In some cases we may retain limited records for legal or security reasons even after an account is closed.

Privacy Policy Updates

We may update this Privacy Policy from time to time. When changes are significant, we will notify you through the website or by email if you have an account with us. Continued use of our services after updates means you accept the revised terms.