Responsible Gambling Policy

At Golden Pharaoh we take responsible gambling seriously. We want play to be safe and controlled for everyone, so we provide tools, information and support to help you manage your activity. This page explains the protection options available, practical steps you can take, and how to contact us if you need help.

Player protection principles

We aim to promote safe play by making limits and help easy to find. Our approach focuses on prevention, early intervention and clear options for players who want to reduce or stop their gambling. We encourage realistic staking, regular self-checks and contact with our support team if anything feels out of control.

Activity-control tools

You can manage your play directly from your account or by contacting our team. Common tools we offer include:

Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
Loss limits - limit how much you can lose over a chosen period.
Session time limits and reminders - prompts to help you track time spent playing.
Cooling-off periods - a short-term break from your account if you need space.
Self-exclusion - a longer-term option to close access to your account for a set time.

How to set limits

Limits are available in your account settings or via our 24/7 support. If you want help setting or adjusting a limit, contact us at [email protected]. For some options a short processing period may apply to prevent impulsive reversals.

Self-exclusion and account closure

If you decide you need a longer break, you can request self-exclusion. Self-exclusion closes access to your account for the period you choose and prevents new registrations under the same details. To request self-exclusion, contact [email protected] and our team will guide you through the process.

Recognizing problem behaviour

Watch for signs such as chasing losses, spending beyond your budget, neglecting work or relationships, hiding activity, or feeling anxious about gambling. Noticing any of these changes is a prompt to use limits, take a break, or speak with someone.

Tips for keeping control

Set a clear bankroll and stick to it - treat gambling as entertainment, not income.
Use deposit and loss limits to prevent overspending.
Schedule breaks - step away after a set session time or number of plays.
Avoid gambling when you are tired, upset or under the influence of substances.
Keep records of your activity and review them regularly.

Professional help and support

If you feel your gambling is becoming a problem, we encourage you to seek professional help in your area. Our support team can point you toward local resources and discuss account restrictions. Contact us anytime at [email protected] for immediate assistance.